Information Technology is the automation of a process or part of a process, ideally to relieve people of mind-numbing repetitive tasks and/or to improve precision.

Often processes are automated because it is assumed that this is less expensive than manual processing.  This is not necessarily the case.

Automating processes can deter business agility.

Consider many processes that are automated shouldn’t exist in the first place.

When systems are implemented without solid process design, you may have just spent $millions paving the cow path.

Avoid having poor processes being coded in systems for decades.  Engineer your Organization for High Performance.